.Become part of our growing team at a top global retail brand known for our dedication to quality, innovation, and exceptional customer care. We are looking for a committed and customer-focused individual to join us as a Remote French-Speaking Customer Support Specialist. This role is exclusively for candidates based in Portugal, providing you with the flexibility to work from home while contributing to our international success. Role Overview: As a Remote French-Speaking Customer Support Specialist, you will be the main point of contact for our French-speaking customers worldwide, ensuring they receive excellent support and a smooth shopping experience. Your role will involve handling customer inquiries, resolving issues, and maintaining high customer satisfaction levels. This position requires strong customer service skills, empathy, and excellent communication abilities in both French and English. While previous experience in customer support is beneficial, it is not a requirement. We are committed to helping you grow, providing extensive training to ensure your success in this role. Our company values enthusiasm and a positive attitude, and we are dedicated to supporting your professional development and career advancement. Key Responsibilities: Customer Engagement: Provide prompt and professional responses to customer inquiries through phone, email, and chat, ensuring customer satisfaction. Problem Solving: Assist customers in resolving issues related to orders, deliveries, returns, and product details, aiming for successful resolutions. Product Knowledge: Stay informed about our product offerings, promotions, and policies to provide accurate and valuable information to customers. Feedback and Reporting: Gather customer feedback and report recurring concerns to relevant teams to enhance the overall customer experience. Multitasking: Efficiently manage multiple customer interactions at once while maintaining a high level of service. Collaboration: Work closely with other departments, such as logistics and sales, to ensure smooth and efficient customer service operations. Continuous Learning: Participate in ongoing training and development to improve your skills and stay current with industry trends. Qualifications: Language Proficiency: Fluency in French (both spoken and written) is required, along with a strong command of English. Residency Requirement: Must currently be residing in Portugal. Although this is a remote role, being based in Portugal is necessary for legal and operational reasons. Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and effectively. Customer Service Orientation: A passion for providing excellent customer service and a genuine desire to assist others. Problem-Solving Abilities: Ability to think critically and resolve customer issues independently
