Join our innovative team as a French-Speaking Customer Advisor, working remotely from anywhere in Portugal. We are a leading provider of customer support services for the technology industry, dedicated to delivering exceptional service and support to our clients worldwide. As we continue to grow, we are seeking passionate individuals fluent in French to join our team and contribute to our mission of excellence.
Position Overview:
As a French-Speaking Customer Advisor, you will play a critical role in ensuring our clients receive outstanding service and support. You will assist customers with their technology-related inquiries, provide detailed information about our products and services, and resolve any issues they may encounter. Your attention to detail and language skills will be essential in maintaining high levels of customer satisfaction and fostering strong client relationships.
Responsibilities:
Customer Support: Provide excellent customer service to French-speaking clients via phone, email, and live chat. Address and resolve customer inquiries, concerns, and issues promptly and professionally, ensuring a positive customer experience.Product Assistance: Help customers with their understanding and usage of technology products and services. Provide accurate information about product features, updates, and technical specifications.Problem Resolution: Troubleshoot and resolve issues related to technology products, including software and hardware. Work with internal technical teams to ensure a seamless resolution process.Customer Relationship Management: Build and maintain strong relationships with customers to ensure their ongoing satisfaction and loyalty. Gather and document customer feedback to help improve our products and services.Administrative Tasks: Accurately log and document customer interactions and transactions in our CRM system. Prepare and provide regular reports on customer support activities and outcomes.Collaboration: Work closely with other departments to ensure seamless service delivery and customer satisfaction. Participate in team meetings and share best practices for improving customer support.Stay Informed: Keep up-to-date with industry trends, technology advancements, and company policies to provide accurate and relevant information to customers.
Requirements:
Language Skills: Fluent in French (both written and spoken). Proficient in English (minimum B2 level).Skills: Strong attention to detail and the ability to work accurately and efficiently in a fast-paced environment. Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive approach to customer service.Experience: Prior experience in customer service, technical support, or a related field is advantageous but not required. Tech-savvy with the ability to quickly learn and navigate customer support tools and software.Team Player: Ability to work independently and as part of a team in a dynamic environment. High attention to detail and organizational skills.
What We Offer:
Relocation Package: Comprehensive relocation assistance for candidates moving from abroad, including flight tickets to Lisbon and accommodation in Lisbon.Competitive Salary: An attractive salary package that reflects your skills and experience.Health and Life Insurance: Comprehensive health and life insurance coverage for peace of mind.Career Growth: Opportunities for career advancement and professional development. We believe in nurturing talent and providing our team members with the resources and opportunities to grow within the company.Additional Benefits: A variety of additional benefits designed to support your well-being and work-life balance.
Why Join Us?
Joining our team provides you with the opportunity to be part of a dynamic and innovative company in the technology industry. You will work in an international environment with a diverse and talented team, all while enjoying the flexibility of working remotely from anywhere in Portugal. The vibrant culture, beautiful landscapes, and exceptional quality of life in Portugal offer the perfect setting for your professional and personal growth.
If you are a passionate and dedicated individual with a flair for customer service and a strong interest in technology, we would love to hear from you. Join us and take the next step in your career!
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