Join our energetic and innovative e-commerce company, a market leader committed to providing top-notch customer experiences worldwide. We offer a diverse range of products and services designed to meet the varied needs and preferences of our global customer base. As we continue to grow and expand, we are looking for a dedicated and enthusiastic French-speaking Customer Advisor to join our remote team based in Portugal. If you have a passion for customer service and want to be part of a progressive company, this role is perfect for you!
Job Description: Position Summary: As a Remote French-Speaking Customer Advisor, you will be the primary point of contact for our valued French-speaking customers. Your main responsibility is to deliver exceptional customer service and support, ensuring every customer interaction is positive and efficient. You will manage a variety of customer inquiries, including product information, order status, troubleshooting, and issue resolution. Your aim is to enhance customer satisfaction and loyalty by providing prompt, accurate, and professional assistance.
Key Responsibilities: Customer Support:
Respond to customer inquiries via email, chat, and phone promptly and professionally. Provide accurate information about products, services, order status, and policies.
Issue Resolution:
Effectively troubleshoot and resolve customer issues. Handle complaints, process returns and exchanges, and escalate complex issues to the appropriate department when necessary.
Order Management:
Help customers with placing orders, tracking shipments, and ensuring timely delivery. Resolve any discrepancies or issues related to orders.
Product Knowledge:
Stay up-to-date with our product range and services. Provide detailed and accurate product information to help customers make informed purchasing decisions.
Customer Relationship Management:
Build and maintain positive relationships with customers. Follow up on customer inquiries to ensure resolution and satisfaction.
Feedback and Improvement:
Collect customer feedback and provide insights to improve our products, services, and customer support processes.
Team Collaboration:
Work closely with other team members and departments to ensure a seamless and efficient customer service experience. Participate in team meetings and training sessions.
Technical Support:
Offer basic technical support for our e-commerce platform and assist customers with navigating the website, using online tools, and troubleshooting common issues.
Documentation:
Maintain accurate records of customer interactions, inquiries, issues, and resolutions in our customer service database.
Requirements: Language Proficiency:
Fluency in French (both written and spoken) is essential. Proficiency in English or Portuguese is a plus.
Communication Skills:
Excellent verbal and written communication skills. Ability to convey information clearly, concisely, and empathetically.
Customer Service Orientation:
Strong customer service skills with a focus on customer satisfaction. Ability to handle challenging situations with professionalism and patience.
Technical Skills:
Basic computer skills and familiarity with e-commerce platforms and tools. Ability to quickly learn new software and systems.
Problem-Solving:
Strong analytical and problem-solving skills. Ability to think critically and resolve issues efficiently.
Adaptability:
Ability to work in a fast-paced and dynamic environment. Flexibility to adapt to changing priorities and customer needs.
Team Player:
Ability to work independently and collaboratively within a remote team. Strong interpersonal skills and a positive attitude.
Experience:
Previous experience in customer service or the e-commerce industry is beneficial but not required. Training will be provided.
What We Offer: Equipment:
All necessary devices and tools to perform your job effectively will be provided by the company.
Remote Work:
Enjoy the flexibility and convenience of working from home.
Training and Development:
Comprehensive training program to help you succeed in your role. Opportunities for continuous learning and career growth.
Competitive Salary:
Attractive compensation package with performance-based incentives.
Supportive Environment:
Join a supportive and inclusive team that values collaboration, innovation, and excellence.
Work-Life Balance:
Flexible working hours to help you balance your personal and professional life.
If you are a customer-oriented individual with a passion for delivering exceptional service, we would love to hear from you!
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