Join our forward-thinking team at a top global retail company known for its excellence, innovation, and dedication to outstanding customer service. We are looking for a proactive and customer-focused individual to take on the role of Remote French-Speaking Customer Support Representative. This position is exclusively available to individuals living in Portugal, offering you the flexibility to work from home while contributing to our international success.
Role Summary:
As a Remote French-Speaking Customer Support Representative, you will serve as the main contact for our French-speaking clientele across the globe. Your key responsibilities will include providing exceptional support, addressing customer queries, and ensuring a smooth shopping experience. This role requires excellent customer service skills, empathy, and strong communication abilities in both French and English.
While prior customer service experience is a benefit, it is not mandatory. We are committed to equipping you with the necessary training to excel in this role. Our company values enthusiasm and dedication and is invested in your professional development and career growth.
Key Responsibilities:
Customer Interaction: Offer prompt, courteous, and effective responses to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
Problem Solving: Assist with resolving issues related to orders, shipments, returns, and product information, striving to find effective solutions.
Product Expertise: Stay informed about our products, promotions, and policies to provide accurate and helpful information to customers.
Feedback Collection: Gather and report customer feedback and recurring issues to relevant departments to help improve overall service quality.
Multitasking: Efficiently handle multiple customer interactions at once while maintaining high service standards.
Team Collaboration: Work with other departments, such as logistics and sales, to ensure smooth and effective customer support.
Ongoing Development: Participate in regular training to enhance your skills and stay updated on industry trends.
Qualifications:
Language Proficiency: Fluency in French (both spoken and written) is essential, with a strong command of English.
Residency Requirement: Must be based in Portugal. While this is a remote role, residing in Portugal is necessary for legal and operational reasons.
Communication Skills: Strong verbal and written communication skills, with the ability to clearly and effectively convey information.
Customer Service Focus: A genuine passion for delivering excellent customer service and assisting others.
Problem-Solving Skills: Capability to analyze and resolve customer issues independently.
Technical Skills: Proficient in using various computer systems, customer management software, and digital communication tools.
Adaptability: Ability to excel in a fast-paced environment and quickly adapt to changes.
Experience: Previous experience in customer service or retail is advantageous but not required. Full training will be provided.
What We Offer:
Competitive Salary: A salary that reflects your experience and qualifications.
Health and Life Insurance: Comprehensive insurance coverage for you and your family.
Remote Work Flexibility: The option to work from home anywhere in Portugal, with all necessary equipment provided by the company.
Relocation Assistance: For those moving from abroad, we offer flight tickets to Lisbon and accommodation support to help with your transition.
Career Development: Opportunities for career advancement within the company, including pathways for promotion and professional growth.
Inclusive Workplace: Join a team that values collaboration, diversity, and inclusion, with a strong focus on maintaining a healthy work-life balance.
Continuous Learning: Access to ongoing training to support your professional development and career advancement.
Employee Discounts: Enjoy discounts on a wide range of our products as part of our employee benefits.
How to Apply:
If you are passionate about customer service, fluent in French, and eager to work with a leading global retailer, we invite you to apply.
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