Join one of the largest and most renowned French telecommunications companies, known for its innovation, excellence, and commitment to providing top-notch service to millions of customers. As a leader in the industry, we are constantly evolving to meet the needs of our customers and are looking for passionate individuals to be a part of our journey.
Job Description:
We are currently seeking a French-Speaking Customer Advisor to join our dynamic team in Porto. This is a fantastic opportunity for someone who is enthusiastic, customer-focused, and fluent in French to develop their career in a supportive and innovative environment.
As a Customer Advisor, you will be the first point of contact for our valued French-speaking customers, providing them with exceptional support and assistance. You will handle a variety of customer inquiries, ranging from billing issues to technical support and product information. Your role is to ensure a seamless and positive customer experience, reflecting the company's values and commitment to quality service.
Key Responsibilities:
Customer Support: Handle inbound calls, emails, and live chat inquiries from French-speaking customers, providing accurate information and resolving issues in a timely and professional manner.
Problem Solving: Identify, troubleshoot, and resolve customer concerns related to billing, services, technical support, and product offerings.
Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers and upsell where appropriate.
Documentation: Accurately log and document all customer interactions and actions taken in our CRM system to ensure seamless communication and follow-up.
Feedback: Proactively identify trends in customer feedback and share insights with the management team to improve our products, services, and processes.
Collaboration: Work closely with other departments, such as technical support and billing, to ensure that customer issues are resolved promptly and effectively.
Compliance: Ensure compliance with company policies, procedures, and regulatory requirements during all customer interactions.
Qualifications:
Fluent in French (both written and spoken) is a must. Strong communication skills in English are also highly desirable.
Excellent Communication Skills: Clear and articulate communication skills with a strong focus on customer service.
Customer Service Orientation: A passion for delivering exceptional customer service and a proactive approach to problem-solving.
Basic Technical Skills: Comfortable using computer systems and software, with the ability to learn new tools quickly.
Adaptability and Resilience: Ability to handle challenging customer situations with patience, empathy, and professionalism.
Previous Experience: Prior experience in customer service, call center, or telecommunications is an advantage, but not a requirement.
Availability: Must be based in Porto and willing to work on-site in a fully office-based environment.
What We Offer:
Competitive Salary: Attractive compensation package with performance-based incentives.
Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
Career Growth Opportunities: Access to continuous learning and development programs to support your career progression.
Dynamic Work Environment: Be part of a collaborative and diverse team in a vibrant and modern office setting.
Employee Benefits: Additional perks such as employee discounts on company products, meal allowances, and transportation support.
Supportive Culture: A welcoming, inclusive, and supportive work environment that values diversity and encourages professional and personal growth.
Why Join Us?
At our company, we believe in empowering our employees to achieve their best. By joining our team, you will have the opportunity to work in a dynamic and innovative environment where your skills will be valued, and your contributions will make a difference. We are committed to fostering a culture of growth, learning, and excellence.
If you are a customer-oriented individual with a passion for telecommunications and fluent in French, we want to hear from you!
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