French Speaking Customer Advisor Needed

Patrique Mercier Recruitment is currently seeking a French Speaking Customer Advisor for a unique opportunity to work from the comfort of your own home. In this role, there will be no phone interaction, offering you the freedom to focus on providing exceptional customer service through other communication channels. Join our team and play a crucial role in ensuring customer satisfaction.As a French Speaking Customer Advisor, your primary responsibility will be to assist French-speaking customers with their inquiries, provide product information, and resolve any issues they may encounter. You will communicate with customers through various channels like email, chat, and social media, ensuring their satisfaction and exceeding their expectations.Joining Patrique Mercier Recruitment means becoming part of a collaborative and supportive work environment where you can develop your customer service skills and contribute to the success of the organization from the comfort of your own home.ResponsibilitiesProvide outstanding customer service to French-speaking customers through non-phone channelsAssist customers with inquiries, product information, and after-sales supportOffer personalized assistance and recommendations based on customer needsProcess orders, returns, and exchanges accurately and efficientlyMaintain up-to-date knowledge of products, promotions, and company policiesProactively resolve customer complaints and issuesCollaborate with internal teams to address complex customer queries and escalationsEnsure customer satisfaction through effective problem-solving and resolutionRequirementsFluency in French and English, both written and spokenPrior experience in customer service or a related field is preferredStrong written communication skillsExcellent problem-solving and decision-making abilitiesAbility to handle confidential and sensitive information with integrityProficient in using computer systems and customer service softwareDetail-oriented and committed to providing exceptional customer serviceAbility to work effectively in a remote teamSelf-motivated and able to meet deadlinesReliable high-speed internet connection and a suitable home office setup
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