The Company
Our client is a global leader in Business Process Outsourcing (BPO). They specialize in outsourcing customer experience, with capabilities across voice, social, and digital channels. Every day, they strive to improve the services provided to their clients by placing their employees at the heart of the company.
Are you fluent in French? Do you also speak English fluently? Do you want to live in a vibrant city? We are looking for you!
Responsibilities:
Work on continuous improvement for customer satisfaction
Communicate with customers via email or phone to provide product information as part of the after-sales process
Follow up on orders and complaints
Upselling is a plus
We are looking for:
European passport or European identity card or work permit for Portugal. Please note that without one of these documents, we are unable to assist you in your job search as these documents are essential for establishing a work contract.
Native or fluent in French (C2)
Proficient in English (B2)
Previous experience in customer service
Demonstrates patience when communicating during problem resolution
Handles personal data and information confidentially
Is proactive, results-oriented, motivated, and able to work in a team
Note: You must have the legal documents in your possession before applying (European passport or work visa for the country you are applying to). Please note that without one of these documents, we cannot assist you in your job search, as we and our partners do not provide administrative assistance to acquire them, and they are mandatory for creating a work contract.
Offer:
Competitive salaries (14 monthly payments per year)
Performance bonus
Health and dental insurance (6 months after signing the contract)
Relocation package: shared accommodation and flight reimbursement
Possibility to work remotely from Lisbon only.
Life in our company:
Work in a diverse environment with people from over 15 nationalities
Enjoy our modern facilities, numerous discounts at local businesses, company parties and events, and much more!
We encourage inter-company mobility to work at one of our sites worldwide
New and modern offices in Lisbon, Portugal
Apply now, and we will contact you on business days if your profile matches our expectations. We look forward to meeting you!
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