.Are you fluent in French and passionate about customer service? Are you excited about working in the dynamic world of e-commerce while enjoying a flexible hybrid work environment? If so, we want you to join our team as a French-Speaking Customer Advisor based in Braga, Portugal! We are a leading company in the e-commerce industry, and we are looking for a motivated individual to provide exceptional support to our French-speaking customers. This is a hybrid position, meaning you'll spend 2 days a week working on-site at our office in Braga and 3 days working remotely from home. This is the perfect opportunity for someone looking to balance the benefits of office collaboration and the convenience of remote work. Key Responsibilities: Customer Support : Deliver top-tier customer service to French-speaking customers via phone, email, and live chat. You'll answer questions about orders, shipping, returns, products, and account management, ensuring each customer has a positive experience. Problem Solving : Handle customer inquiries efficiently, identifying and resolving issues with orders, payments, deliveries, or product information. You'll work to ensure a quick and satisfying resolution to any problems customers may encounter. E-Commerce Assistance : Guide customers through the online shopping process, helping them find products, understand promotions, and complete their purchases. You'll be responsible for creating a smooth and hassle-free shopping experience. Customer Relationship Management : Build strong relationships with customers by offering personalized support and maintaining a professional, courteous tone. You'll contribute to customer loyalty by going above and beyond to meet their needs. Escalation Management : Identify cases that require further attention and escalate them to the relevant teams or managers, ensuring that more complex problems are handled promptly and effectively. Collaboration : Work closely with other departments such as logistics, marketing, and IT to ensure customer issues are resolved quickly and to identify areas for improvement in customer service processes. Product Knowledge : Stay updated on the company's products, services, promotions, and policies so that you can provide accurate and up-to-date information to customers. This includes understanding key features of new products as they are launched. Feedback and Reporting : Provide feedback on common customer issues and trends to help the team improve our service offerings. You'll also ensure that all customer interactions are properly documented in the CRM system. Who You Are: Fluent in French (C1/C2 level): You must be highly proficient in both spoken and written French to communicate effectively with customers. Located in or Near Braga, Portugal : You must be based in Braga or the surrounding areas, as this role requires you to work on-site at least 2 days per week. The remaining 3 days will be remote, allowing for a flexible work-life balance
