Join our esteemed global retail company, known for its innovative approach and unwavering commitment to exceptional customer service. We are looking for a dedicated Remote Customer Support Specialist who speaks French fluently to become part of our team. This role is exclusively available to individuals living in Portugal, offering the flexibility to work remotely while playing a key role in our international operations.
Position Summary: As a Remote Customer Support Specialist fluent in French, you will be responsible for assisting our French-speaking customers across the globe. Your primary tasks will include providing high-quality support, managing customer inquiries, and ensuring an excellent shopping experience. This position requires strong customer service skills, empathy, and proficiency in both French and English.
While previous experience in customer support is advantageous, it is not essential. We are committed to providing comprehensive training to help you excel in this role. We value enthusiasm and dedication, and we are committed to supporting your professional development and career growth.
Key Responsibilities: Customer Interaction: Offer timely and professional assistance to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.Problem Solving: Address and resolve customer issues related to orders, deliveries, returns, and product information, seeking effective solutions.Product Knowledge: Maintain up-to-date knowledge of our products, promotions, and policies to provide accurate and helpful information to customers.Feedback Collection: Gather and report customer feedback and recurring issues to relevant teams to improve service quality.Multitasking: Efficiently handle multiple customer interactions simultaneously while upholding high service standards.Collaboration: Work closely with other departments, such as logistics and sales, to ensure smooth and effective customer support.Ongoing Training: Engage in continuous learning to enhance your skills and stay informed about industry developments. Requirements: Language Skills: Fluency in French (both written and spoken) is required, along with proficiency in English.Location: Must be based in Portugal. Although the position is remote, residing in Portugal is necessary for legal and operational purposes.Communication: Strong verbal and written communication skills, with the ability to clearly and effectively convey information.Customer Service Focus: A genuine passion for providing excellent customer service and assisting others.Problem-Solving Abilities: Ability to independently analyze and resolve customer issues.Technical Skills: Comfortable using various computer systems, customer management software, and digital communication tools.Flexibility: Ability to thrive in a fast-paced environment and adapt quickly to changes.Experience: Previous experience in customer service or retail is beneficial but not required. Comprehensive training will be provided. Benefits: Competitive Salary: A salary package that reflects your skills and experience.Health and Life Insurance: Extensive health and life insurance coverage for you and your family.Remote Work: Flexibility to work from home within Portugal, with all required equipment provided by the company.Relocation Support: For candidates relocating from abroad, we offer flight tickets to Lisbon and assistance with accommodation to ease your move.Career Growth: Opportunities for career advancement within the company, including clear pathways for promotion and professional development.Inclusive Culture: Be part of a team that values diversity, collaboration, and inclusion, with a focus on work-life balance.Ongoing Training: Access to continuous training to support your career development and skill enhancement.Employee Discounts: Benefit from discounts on a wide range of our products as part of your employment perks. If you are passionate about delivering outstanding customer service, fluent in French, and excited about working with a top global retailer, we encourage you to apply.
