Location: Aveiro, Portugal Contract Type: Permanent Start Dates: December 4, 2024 | January 15, 2025 | February 12, 2025 Why You'll Love This Opportunity Do you have a passion for helping others and delivering top-notch client support?
Do you want to contribute to the healthcare industry's digital transformation?
Join our innovative E-health platform team in the beautiful city of Aveiro, Portugal.
This is more than a job; it's a chance to grow, achieve stability, and embark on a fulfilling career in one of the fastest-evolving industries.
What's in It for You?
Attractive Compensation Package: Base Salary: 830 EUR gross/month (14 payments per year) 11,620 EUR annually Meal Allowance: 7.23 EUR /day (~1,908.72 EUR annually, net) Role Complement: 10 EUR /month (~110 EUR annually) Transport Allowance: 20 EUR /month (~240 EUR annually) Performance Bonus: 140 EUR /month (~1,680 EUR annually) Potential Annual Earnings: ~13,878.72 EUR gross + 1,680 EUR performance bonus = 15,558.72 EUR Benefits & Work-Life Balance: Health Insurance: Coverage begins from Day 1 and is free after 6 months.
Work Schedule: Rotational shifts, Monday to Friday (7:00 AM 5:30 PM), with weekends off.
Predictability: Monthly schedules are announced in advance for stability and planning.
What Youll Do As a Client Support Advisor , your role will involve: Providing expert support to healthcare professionals via phone, ensuring seamless use of our E-health platform.
Conducting remote training sessions to empower clients in using our software effectively.
Managing email inquiries with efficiency, maintaining high service standards.
Addressing product-related queries and offering personalized solutions to enhance user satisfaction.
Collaborating with cross-functional teams, including Sales, Marketing, and Product, to ensure a flawless client experience.
Your Skills & Experience Were looking for: Language Expertise: Native-level French and fluent English (B2 level).
Exceptional Communication: Strong verbal and written communication skills, paired with empathy and professionalism.
Customer Service Background: Prior experience in customer service or call centers is advantageous but not mandatory.
Problem Solver: A keen eye for detail and a knack for troubleshooting.
Tech-Savvy: Familiarity with customer support tools and communication platforms.
How to Join Our Team Step 1: Submit your application for review.
Step 2: Complete a language proficiency assessment.
Step 3: Participate in 1-2 client interviews to demonstrate your potential.
Why Choose Us?
In this role, youll be at the forefront of healthcare innovation, helping professionals streamline their work and improve patient outcomes.
With comprehensive paid training, we welcome both seasoned professionals and motivated newcomers to thrive in this exciting sector.
Ready to shape the future of healthcare support?
Apply today and join our mission to revolutionize the industry!