We are a fast-growing e-commerce packaging company based in Barnet, North London, and we are looking for an Inbound Sales Executive Assistant to join our team! If you are commercially minded, confident, and a tenacious professional with the ability to communicate effectively and build strong client relationships, then this could be the role for you!
We are the UK's leader in paper bags, cartons, and other packaging products. The company has numerous market-leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket – half of which are based at this location.
We're looking for a commercially minded New Business Sales Executive to sit within the Sales team. You will be in the middle of a fairly short "production-to-delivery" cycle, which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients' timelines are being met while doing good quality business that earns you and your team bonuses.
We are looking for candidates with strong communication, organisational, numerical skills, and active learners so that we can focus your initial training around our packaging products, service, and the marketplace.
Role Specifics Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions.
Providing a range of quotations and talking customers through their product options.
Creating a rapport with customers and aiming to ensure 100% customer satisfaction.
Sending samples and supporting information to customers to help with the sale.
Maintaining relationships with existing customers, and regularly calling them to find new enquiries.
Ensuring all walk-in customers are welcomed and managed accurately and efficiently.
Ensuring all customer information is correctly logged within the CRM system.
Managing customer issues and disputes on jobs.
Achieving the team's target on a monthly basis, as set out by the Line Manager.
Contributing to overall team spirit and helping create a positive working environment for all members of staff.
Profile Knowledge & Experience
Understanding of what excellent customer service entails.
Experience in working in a previous sales role (not essential, but desirable).
Solid telephone manner and solid verbal and written communication.
Strong organisational skills and ability to manage time effectively and prioritise work.
Ability to find practical solutions to problems and think outside the box.
Naturally pays attention to detail without any loss of accuracy.
Able to work towards targets.
Must have a bubbly, friendly, and positive demeanour.
Be resilient, energetic, enthusiastic, have a 'can do' attitude and dynamism.
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