2024-07-12 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001298-1
Join Our Team as a Consumer Engagement Quality/Trainer in Lisbon OR Braga!
Are you passionate about delivering top-notch customer experiences? Do you have a flair for training and a knack for quality assurance? If you're nodding your head, we want YOU on our team!
Position Summary:
The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.
We're expanding our crew in Lisbon and Braga, and we need someone with your talents to help us soar even higher! What You'll Do: Develop and implement standard training methodologies.Conduct training sessions for new employees and service staff to ensure quality procedures.Utilize the Learning Management System for training development and record accuracy.Maintain and monitor training materials to meet quality standards.Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.Assist with Voice of Customer (VoC) surveys.Maintain quality documentation within the department.Participate in projects to enhance competency-based training and Development Sciences.Collaborate with stakeholders to address and improve training compliance and processes. What will make you successful: Native French (mandatory) + Knowledge in German OR Swiss-German (B1)Knowledge in English.Previous knowledge on Consumer Handling.Experienced in leading, training and coaching teams. What we offer: Competitive Base salaryLanguage BonusHybrid work model - balance your time between our vibrant offices and the comfort of your home!Continuous learning and professional development opportunitiesA supportive, energetic, and fun team environmentEngagement and wellbeing activitiesFlex Benefits - you can choose what benefit is more suitable to youDiscount in several partnersFree coffee (and good coffee)Company laptop and other equipment according to professional needsMedical Support available at the OfficeE-learning courses and training program to get you where you aim to beCareer progression and possibilities for International CareerDirect contract with the client.
If you're ready to make a real impact and grow your career with us, we want to hear from you! Don't miss this chance to be part of something amazing. Apply now and let's create unforgettable customer experiences together!Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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