French Customer Support In Aveiro

Schedule: Monday to Friday, 07:00 AM to 04:30 PM (Rotational Shifts) Days Off: Saturday and Sunday Job Type: Full-time Responsibilities: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information Assist customers with issues related to products, services, and accounts Resolve customer complaints efficiently, ensuring their satisfaction Handle a high volume of inbound and outbound communications in a professional manner Update customer accounts and document relevant interactions Collaborate with internal teams to escalate and resolve more complex issues Stay updated on product and service knowledge to provide informed responses to customers Work in a fast-paced environment with rotational shifts, Monday to Friday Requirements: Native French speaker B2 level English proficiency (written and spoken) Previous experience in customer service is preferred but not required Strong problem-solving and multitasking abilities Excellent communication and interpersonal skills Ability to work effectively in a team and independently Availability to work rotational shifts and maintain flexible working hours What We Offer: Competitive salary Comprehensive training and ongoing development Friendly and supportive work environment Opportunity for growth within the company