French Customer Support Advisor (Remote In Portugal)

Job Title: French Customer Support Advisor (Remote in Portugal) - Short-term ContractLocation: Work from Home (Anywhere in Portugal)Contract Type: Short-term ContractCompany Overview:Join a dynamic and forward-thinking company dedicated to providing top-notch customer service. Our team is passionate about delivering exceptional support to our valued customers. We are looking for a French-speaking Customer Support Advisor to join us on a short-term contract basis, working remotely from anywhere in Portugal.Job Description:As a French Customer Support Advisor, you will be the first point of contact for our French-speaking customers. Your role will involve resolving queries, offering solutions, and ensuring a positive customer experience. This is an exciting opportunity to be part of a diverse and enthusiastic team dedicated to making a difference.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in French.Provide accurate and timely information to customers about products, services, and policies.Troubleshoot and resolve customer issues, escalating to the appropriate department when necessary.Maintain a high level of professionalism and empathy in all customer interactions.Document and update customer records in the system.Collaborate with team members and contribute to the improvement of customer support processes.Requirements:Native or fluent in French, with excellent verbal and written communication skills.Proficient in English for internal communication.Previous customer service experience is a plus.Strong problem-solving skills and the ability to think on your feet.Reliable internet connection and a quiet workspace at home.Ability to work flexible hours, including weekends if required.Resident in Portugal and eligible to work legally.Benefits:Competitive hourly rate.Flexible working hours.Opportunity to gain experience in a customer support role.Work from the comfort of your home.Supportive and collaborative team environment.How to Apply:If you are a dedicated, empathetic, and proactive individual who enjoys helping others, we want to hear from you!
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