Take Your Career to the Next Level! We're seeking a dynamic Customer Support Specialist to join our innovative and energetic team.
If you're adaptable, personable, and thrive in fast-paced environments, this opportunity is made for you!
Role Overview:
As a Customer Support Specialist, you'll interact with clients via phone, chat, email, and social media to address account, technical, and financial concerns.
Your efforts will boost customer satisfaction and contribute to improving our processes.
Key Responsibilities: Deliver exceptional support through various channels: phone, live chat, email, and social mediaAssist with account setup, verification, login issues, financial queries, and technical concernsServe as a trusted advisor, particularly for clients in the sports sectorRespond promptly to customer questions, concerns, and feedbackFoster strong client relationships through clear and effective communicationUphold service excellence while adhering to company policiesSuggest improvements to enhance processes and customer experiences Requirements: Fluent in French (C2 level)Fluent in English (B2 level)EU Citizenship or Portuguese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and grow Why Join Us: Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Rewarding your achievementsMeal Allowance: Covering daily meal expensesTransportation Support: Helping with commuting costsHealth & Life Insurance: Comprehensive coverage for your peace of mindRemote Work: Enjoy the flexibility of working from home Ready to embark on an exciting journey in customer support? Apply now—we'd love to hear from you!
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