French Customer Advisor Remote In Portugal

Our clients belong to the top 500 business companies in sectors such as IT, telecommunications, e-commerce, automotive, and financial services.
We are a multicultural company, collaborating with employees from over 29 different nationalities.
We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities.
Job Responsibilities: Customer Interaction: Handle incoming user requests via telephone, email, and chat.
Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requirements: C2 level French with B2 level English.
Valid documentation to work in Portugal.
Availability to start on the 10th of June.
Benefits: Competitive salary and performance bonus.
Meal allowance.
Fully remote work option in Portugal (Work from Home - Coimbra to Algarve).
Relocation support for candidates relocating to Portugal (no visa support).
Accommodation support for relocated candidates who will stay in Lisbon.
Why Join Us?
We pride ourselves on creating a positive and inclusive work environment where diversity is celebrated.
You'll be part of a team that values collaboration, innovation, and the pursuit of excellence.
With us, you'll have the opportunity to grow your career and make a real impact.
Apply now and become part of a dynamic team that is committed to delivering exceptional service and support to our customers!