.Lisboa, Portugal, PT Come and work with us. Do you want to provide support for one of the biggest online pharmacies in Europe? Are you French native or fluent with strong English communication skills?Looking to make your career in a multicultural environment in sunny and happy Portugal ?So we have the perfect opportunity for you! Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries. As a customer service specialist in this project, your daily responsibilities will include: Providing Inbound Customer Care Giving advice and information to the customers and approaching it with feeling/empathy for their needs Ensuring the order and delivery process is smooth for the client Dealing with Returns and Complaints Identifying root causes to continue ensuring maximum efficiency/processes Handling calls as well as written communication within guidelines established Ensuring the delivery of a quality customer experience on each and every transaction Ensuring that all complaints are recognized, recorded, confirmed and solved effectively Recognizing and promoting additional products and services to the customers, in line with their needs and requirements To succeed in the role, you will need to have: Native or proficient level of French (C2) Intermediate level of English (at least B2) both verbal and written Excellent listening and written/oral communication skills in supported languages A motivated and enthusiastic personality Self-organized, planning and prioritization skills Patience, empathy, and a unique ability to manage stress Ability to work under pressure and adapt quickly to adverse situations Technical aptitude and the ability to pick up new technology quickly Able to follow guidelines and instructions Ability to keep calm and clear-headed in critical situations Ability to demonstrate confidence when imparting information or dealing with troubled callers Familiarity with ticketing systems Experience with policy work, or help resource project management Previous, demonstrable experience with creation of online help resources Life experience to apply to managing situations Early adopter of technology Ability to put customers at ease High-speed internet access and appropriate conditions for remote work Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Portugal Benefits. Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career
