Porto, Portugal, PT
Come and work with us.Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy city of Porto?
So we have the perfect opportunity for you! Your future project: join our French Customer Support team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
Manage hosts and guests queriesPresent the best available solutions taking advantage of a community marketplace with millions of usersJoin a specialized and open-minded team that offers support through written communication and phoneMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experiences that people value and we are proud ofFollow the direction of management and provide feedbackTo succeed in the role, you will need to have:
Native or proficient level of French (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skillsAnalytical and problem-solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Porto, Portugal (Work on site)Benefits.Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with FoundeverWe believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
This job vacancy is currently filled, but please apply now, and we will contact you for future opportunities. Watch this video to get a sneak peek of the job in action
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