French Customer Advisor For A Video Game Brand - Work From Home, Portugal

Lisboa, Portugal, PT
Come and work with us.Do you want to be part of a team whose motto is Play Has No Limits?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you! Your future project: join our French Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
Respond efficiently and effectively to all customers' enquiries within given timescalesDevelop and maintain a full technical knowledge of the client's products and servicesDeal with all correspondence as requested/requiredAccurately log all calls in line with proceduresResponsibly maintain and update all job-related administrative formsRecognize when a problem/query should be transferred to another department or a more senior member of staffTo succeed in the role, you will need to have:
Proficient level of French (C1)Intermediate level of English (B1)Previous experience in Customer Service preferredImpeccable communication skillsA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPIsAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)Must hold EU citizenship or valid work permitBe a local candidate or willing to relocate to Lisbon, PortugalBenefits.Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today! Watch this video to get a sneak peak of the job in action
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