French Customer Advisor - Braga(Remote)

Tasks Assist users with general inquiries and support issues via phone, email, chat, and social messaging channels (as assigned). Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging) and public (social, forums, eCommerce reviews) channels. Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented. Document relevant case information for inbound customer requests. Requirements Native or near-native level of French. Good level of English (required for working in an international company). High school diploma. Proficiency in Microsoft Office. Dynamic and proactive attitude. Strong communication skills. Experience in customer service is a plus.
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