French Customer Advisor-Beauty Care Brand

We are hiring Frenchspeakers on behalf of our client running a project dedicated to a leading company dedicated solely to beauty, leveraging over 110 years of expertise to understand and fulfill the diverse desires and aspirations of consumers worldwide.
Responsibilities:
- Engage with customers through live chat, phone, emails, web forms, and social media platforms.
- Handle consumer requests, providing information and resolving complaints.
- Deliver exceptional solutions and services.
- Offer professional, accurate, and timely product and beauty advice.
Qualifications:
Must Have:
- Excellent communication skills, empathy, and a strong focus on customer satisfaction.
- Customer orientation, problem-solving skills, and the ability to work effectively in a team.
- Native-level proficiency in French and English (B2).
- Proficient IT skills, including the ability to efficiently use tools to report interactions.
- Availability to work in shifts onsite at our client's offices in Porto.
Nice to Have:
- Previous experience in the cosmetics and luxury sectors.
- Knowledge and experience with digital and social media platforms.
- Prior customer service experience.
Working Hours: 40 hours per week (8 hours per day with an additional hour for lunch), Monday to Sunday from 08:00 to 20:00.
Apply today and become a part of a team that excels in beauty and customer service, delivering outstanding experiences to our valued consumers.
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