Job title: Fraud Operations Specialist – Portuguese and English Speaker - Night Shift
Location: Bulgaria, Sofia
Overview of the role:
Have you ever considered what a week in the life of our bilingual Fraud Operations Specialists consists of?
If you answered "yes", then we have some great news! We're hiring, and this could be the perfect opportunity for you to join our Fraud Operations team. You will be tasked with making our award-winning platform a safer place to play, working side-by-side with colleagues across the globe. As a Fraud Operations Specialist, you will also have the chance to leave your footprint and shape the destiny of over 14 million players worldwide.
What you'll do:
A week in the life of a Fraud Operations Specialist:
We'd be lying if we said every week was the same here at PokerStars, but we want to show you what a typical week of a Fraud Operations Specialist could look like.
Our Fraud Operations Specialist is responsible for assisting other team members with intricate issues raised by the Group's players and for reviewing both customer accounts and system alert activities. You will report directly to a Fraud Operations Team Leader, and your shifts will last 11 hours following a four days on - four days off pattern.
Now, here's an example of what a week could look like with us:
Monday – OFF - Nothing better than to start the week with a day off, right? Enjoy it!
Tuesday – You kick start the week by verifying some KYC documentation, processing several real-money transactions, and actioning a couple of system alerts generated by our customers' activities.
Wednesday – You've found your rhythm and acquired an inclusive understanding of the issues that must be resolved, so it's time to analyse and understand fraudulent behaviours as well as the transactions' lifecycle processes. You perform risk assessments on our customers' accounts and ensure that the players use our platform solely for its main purpose: entertainment.
Thursday – You support our clients with specific assistance in accordance with our internal procedures. You handle some third-party contacts, analyse a few transactions across a variety of payment methods, and provide accurate information for management reporting purposes.
Friday – You start your shift by monitoring players' accounts and transaction data for suspicious activities and possible fraud. It's time to prevent a few credit card frauds and identify several doctored documents, all whilst ensuring that any suspicious activity is reported in a timely and efficient manner.
Saturday & Sunday - It's time to relax, recharge your batteries and get ready for next week!
What you'll bring:
Fluency both in Portuguese and English
Previous experience in online fraud investigations and/or online payment processing merchant systems might give you the upper hand
Alternatively, we'd be looking for 2+ years of Customer Service Representative experience in the gaming, e-commerce, financial, or banking industries
Working knowledge of international document verification, KYC and AML/CFT procedures
A versatile understanding of the MS Office package
The ability to think both linearly and outside of the box
Vast attention to detail. We are looking for an organised person, who does not miss a thing
Problem solving and resourcefulness in working under pressure
Being a master in deduction and analysis
Desired skills and little things that help:
Proficiency in any additional language is a plus
Understanding of online payment lifecycle in e-commerce environment
Motivation to work in a dynamic, highly technological environment
Why choose us:
Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.
Discretionary annual performance bonus
30 days paid leave
Health and Dental Insurance for you, your partner and your children (if you all live at the same address)
Personal life insurance and disability coverage
A personal interest allowance to let you learn something new or pursue a hobby
External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning "Power Hours" every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
Looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for us
26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay
A sports' card membership valid across the country
Discounts as a compliment from us among different services
Monthly lunch and travel allowance
Free snacks, fruits and drinks in the office.
Equal opportunities:
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.
We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at ******. Your journey with us is focused on ensuring you have what you need to be your best self.
Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/
The group:
PokerStars is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world-class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.
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