Fraud Investigator
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Fraud Investigator to play your part in that transformation.
It's an opportunity to grow your skills and experience as a valued member of the team.
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
Get to know the business
AIG is seeking a Fraud Investigator to join the Global Investigative Services (GIS) team in our Iberia Cluster in Lisbon Office.
As Fraud Investigator you will be responsible for all aspects of the investigation process, including the creation of investigation plans, identification and assignment of relevant enquiries, desk and field investigations, and reporting of findings.
The investigative work may require travel, depending on the location of the conduct at issue. This position will report to the Cluster Fraud Manager for Iberia.
The candidate will be responsible for most Portuguese fraud-related tasks and available to participate in Spanish related ones.
How you will create an impact
Work closely with GIS team to execute investigations with a moderate level of supervision.
Assist on fact finding and investigative interviews of key subjects. Prepare succinct interview memos summarizing the topics discussed, findings, and other observations.
Perform email reviews to identify evidence of fraud and to corroborate information uncovered during the investigative process.
Summarize and present the results of the investigations to management and stakeholders, highlighting relevant facts and insights.
Draft reports detailing work performed and conclusions reached that require minimal editing.
Ability to concurrently work on multiple projects, participate in assignments in a team environment, and consistently meet deadlines.
Possess strong analytical skills to identify audit risks, fraud risks, and investigative concerns.
Demonstrated ability to maintain the confidentiality of information and identities.
Under moderate supervision, identify and pursue fraud awareness at multiple Lines of Business.
Typical responsibilities include but are not limited to the following:
Review assigned claim files to determine if fraud risk is feasible.
Coordinate investigations with expert witnesses.
Correspond with appropriate parties regarding claim information.
Research, understand, and apply state laws that relate to each file.
Forecast potential fraud risk threshold and update the drivers as needed.
Provide customer service assistance to outside organizations and AIG Claim Operation management.
Prepare for and attend mediations or pretrial sessions.
Establish and maintain professional working relationships with insureds, claimants, witnesses, and lawyers.
Identify, create, and complete fraud awareness training as requested.
Accurately identify and record all financial impact for cases worked in the fraud case management system.
Assist Claims & Fraud management in ensuring key deliverables and business objectives are met.
Awareness of and adherence to GDPR regulations and local laws regarding information gathering techniques.
Complete targeted claims reviews for all lines of business as assigned.
Participate in training by providing information as a subject matter expert.
Support leadership team and stakeholders on result reporting.
What you'll need to succeed
Proficiency in Portuguese is required, and a strong knowledge of Spanish and English is highly desired.
B.S. / B.A. degree in Law, Business Administration, or other relevant degrees.
Strong experience in corporate/financial investigations is desired.
Strong knowledge of complex claims scenarios across all Lines of Business.
Knowledge of financial and operational controls, internal auditing standards, and risk-assessment practices.
Strong organizational skills, attention to detail, and ability to prioritize initiatives.
Proficient in MS Office: Excel, Word, Access & PowerPoint.
Good verbal, written, and presentation skills.
Demonstrated ability to manage and prioritize case load with limited supervision.
Willingness to travel: up to 25% annually.
Ready to take your career to the next level? We would love to hear from you.
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