Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Fraud Analyst in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. What you will do in this role Prepare chargeback representing documents in accordance with specific requirements and templates based on reason codes Determine the risk level of users based on SOP criteria Verify user-provided documents to ensure authenticity and match system records Make decisions to blacklist or whitelist users based on review outcomes Identify and present observations related to potential fraud trends to senior team members Investigate reasons for transaction rejections Collect information through screenshots from multiple platforms Your qualifications Are fluent in verbal and written English (C2) Have a university degree or equivalent educational qualification (preferably) Have previous experience in fraud review and/or chargeback disputes (preferably in the tech industry) Are able to understand payment methods including CCDC, PayPal, and E-wallets Have strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process Are adaptable and committed to continuous learning Have a strict adherence to organizational policies and procedures and high ethical standards and commitment to confidentiality What's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Porto, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. #cnxenglishprt Job Type: Full-time Language: English fluently (Required) #J-18808-Ljbffr
