Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Fraud Analyst in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.What you will do in this rolePrepare chargeback representing documents in accordance with specific requirements and templates based on reason codesDetermine the risk level of users based on SOP criteriaVerify user-provided documents to ensure authenticity and match system recordsMake decisions to blacklist or whitelist users based on review outcomesIdentify and present observations related to potential fraud trends to senior team membersInvestigate reasons for transaction rejectionsCollect information through screenshots from multiple platformsYour qualificationsAre fluent in verbal and written English (C2)Have a university degree or equivalent educational qualification (preferably)Have previous experience in fraud review and/or chargeback disputes (preferably in the tech industry)Are able to understand payment methods including CCDC, PayPal, and E-walletsHave strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review processAre adaptable and committed to continuous learningHave a strict adherence to organizational policies and procedures and high ethical standards and commitment to confidentialityWhat's in it for youFull-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.#cnxenglishprtJob Type: Full-timeLanguage:English fluently (Required)#J-18808-Ljbffr
