Customer Service/Support
Location: Porto, Portugal
Job Title: Fraud Analyst (English-speaking) - Social Media
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Fraud Analyst in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Fraud Analyst, you will:
Prepare chargeback representment documents in accordance with specific requirements and templates based on reason codes
Determine the risk level of users based on SOP criteria
Verify user-provided documents to ensure authenticity and match system records
Make decisions to blacklist or whitelist users based on review outcomes
Identify and present observations related to potential fraud trends to senior team members
Investigate reasons for transaction rejections
Collect information through screenshots from multiple platforms
Your qualifications
Concentrix is a great match if you:
Fluent in verbal and written English (C2)
University degree or equivalent educational qualification (preferably)
Previous experience in fraud review and/or chargeback disputes (preferably in the tech industry)
Understanding of payment methods including CCDC, PayPal, and E-wallets
Strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process
Ability to work effectively in a fast-paced team environment
Adaptable and committed to continuous learning
Strict adherence to organizational policies and procedures
High ethical standards and commitment to confidentiality
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements: English (Required)
Time Type:
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