col-wideJob Description:
As a Consultant Specialist you will play a pivotal role in guiding clients through complex technical and functional challenges, focusing on Oracle's Simphony Food & Beverage (F&B) solutions.
Your responsibilities will extend from delivering comprehensive consulting services and training sessions to providing technical expertise and solving complex problems. You will serve as a trusted advisor, offering insights and practical solutions to enhance client operations and drive business growth.
What you'll do
Install and configure the Oracle Hospitality F&B product suite
Train the application software of current Food & Beverage management techniques
Impart specific knowledge related to restaurant operating procedures
Be familiar with and adhere to the latest training and installation standards and procedures
Work with the My Oracle Support (MOS) global support system and Support organization on escalating client issues
Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded
Participate in online education and product training courses; Participate in quality assurance of new product and/or version release software. SQL and technical skills
Submit timely and accurate project status and other required reporting via current communication method
Ability & credibility to work effectively with the client at all levels of the organization
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box'
A self-starter with initiative, drive and strong desire to succeed
Capable of thriving in high-pressure environments
Flexibility with people, time and shifts
Willing to work in shifts as needed.
What you'll bring
Previous experience with the Hospitality industry experience in a supervisory or management role.
Tertiary qualification in a Technical or Hospitality Management field
Knowledge of manual Food & Beverage procedures.
Familiarity with relational database management systems such as Oracle 12c Database Server is preferred.
Good working knowledge of TCP/IP networks, PC's and troubleshooting techniques.
We also prefer...
Previous experience with Oracle Hospitality Simphony Point-of-Sale
or similar F&B Point-of-Sale software products
Previous experience as a trainer/consultant
MCSE and OCP certifications.
Analytical problem-solving skills.
Project Management skills
Strong presentation and interpersonal skills
Superior communication skills, written and verbal
Fluency in English
Fluency in French
What we will offer you
A competitive salary with exciting benefits
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as life and health insurance
An inclusive culture that celebrates what makes you unique
Career Level - IC2
#LI-Hybrid
