As a Consultant Specialist you will play a pivotal role in guiding clients through complex technical and functional challenges, focusing on Oracle's Simphony Food & Beverage (F&B) solutions. Your responsibilities will extend from delivering comprehensive consulting services and training sessions to providing technical expertise and solving complex problems. You will serve as a trusted advisor, offering insights and practical solutions to enhance client operations and drive business growth.What you'll do Install and configure the Oracle Hospitality F&B product suite Train the application software of current Food & Beverage management techniques Impart specific knowledge related to restaurant operating procedures Be familiar with and adhere to the latest training and installation standards and procedures Work with the My Oracle Support (MOS) global support system and Support organization on escalating client issues Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded Participate in online education and product training courses; Participate in quality assurance of new product and/or version release software. SQL and technical skills Submit timely and accurate project status and other required reporting via current communication method Ability & credibility to work effectively with the client at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box' A self-starter with initiative, drive and strong desire to succeed Capable of thriving in high-pressure environments Flexibility with people, time and shifts Willing to work in shifts as needed. What you'll bring Previous experience with the Hospitality industry experience in a supervisory or management role. Tertiary qualification in a Technical or Hospitality Management field Knowledge of manual Food & Beverage procedures. Familiarity with relational database management systems such as Oracle 12c Database Server is preferred. Good working knowledge of TCP/IP networks, PC's and troubleshooting techniques. We also prefer... Previous experience with Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products Previous experience as a trainer/consultant MCSE and OCP certifications. Analytical problem-solving skills. Project Management skills Strong presentation and interpersonal skills Superior communication skills, written and verbal Fluency in English Fluency in French What we will offer you A competitive salary with exciting benefits Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as life and health insurance An inclusive culture that celebrates what makes you unique
