Fo Ass Manager

Talenter is currently in the process of recruiting a Front Office Assistant Manager (M/F/D) for our client company.What we need:Passion for hospitality and proven experience of at least 2 years in a similar roleCustomer-orientated attitude and in-depth knowledge of customer serviceProficiency in speaking and writing in Portuguese & English; basic German or French is a plusCareful presentationProactive, with a sense of initiative and teamworkSense of responsibility and autonomyExcellent communication and people skillsSolid knowledge of MS Office, especially ExcelKnowledge in operational systemsMain Responsibilities and Duties:Be part of the opening team and guarantee a smooth and well-organized operationEnsure adherence to quality expectations and standardsRun and collaborate with the entire Front-Office team, including reception, concierge service, and reservationsSolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalismIdentify talents, lead, train and build team spirit in a huge teamAddress guests' service needs and deal with specific customer requestsCoordinate the inventory of the staff accommodationDevelop and maintain positive working relationships with other departments and colleaguesTake action in all matters related to the safety, security, satisfaction and wellbeing of hotel guestsWhat we offer:Hotel opening experienceMonthly salary above averageMeal allowanceFree parking spaceIf applicable, accommodation providedProfessional and personal growthDynamic and collaborative workplace#J-18808-Ljbffr