Company DescriptionMystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!Job DescriptionThe Fleet Training Development & Trainer is responsible for improving the productivity of the organization's employees. This position assesses company-wide developmental needs to drive training initiatives and arranges suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance and recognize performance. The position must ensure that the e-learning platform is always updated and drive continuous improvement.Supervisory Responsibilities:Fleet Service TrainerDuties/Responsibilities:Develops training and development programs and objectives.Conducts annual training and development needs assessment.Administers spending against the departmental budget.Obtains and/or develops effective training materials utilizing a variety of media.Trains and coaches managers, supervisors, and others involved in employee development efforts.Plans, organizes, facilitates, and orders supplies for employee development and training events.Develops and maintains the online training platform of Mystic Cruises & Mystic Ocean.Maintains organizational communications such as SharePoint and newsletter to ensure employees have knowledge of training and development events and resources.Conducts follow-up studies of all completed training to evaluate and measure results.Modifies programs as needed.Exemplifies the desired culture and philosophies of the organization.Works effectively as a team member with other members of management and the HR staff.Coordinates activities required to meet Hotel Quality Standards as per SOPs.Assists in creating SOPs to ensure processes are followed and quality assurance standards are being met.Performs on-board audits and liaises with on-board management with detailed feedback reports.QualificationsRequired Skills/Abilities:Excellent verbal and written communication skills.Strong presentation & training skills.Adept with a variety of multimedia training platforms and methods.Ability to evaluate and research training options and alternatives.Ability to design and implement effective training and development.Education and Experience:Proven work experience as a Training Development Manager or similar role.Bachelor's degree in relevant field.Three years of experience designing and implementing employee development programs.Excellent data collection and analysis skills.Strong attention to detail.Certified Professional in Learning and Performance (CPLP) credential preferred.Good communication skills, both verbal and written in English.Physical Requirements:Loyal and discrete.Must be a self-starter, self-motivated and able to work with little supervision.Customer service driven.Must be willing to travel – 60%.Able to work from home as required.Additional InformationReporting:Directly to the company CEO.
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