.Company Description Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences. At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation. If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us! Job Description The Fleet Bar and Restaurant Trainer for Mystic Cruises is a key role responsible for maintaining the highest standards of food and beverage service across our luxury cruise fleet. This position demands an experienced professional with a solid background in fine dining and bar service within the high-end hospitality sector. The trainer will design, implement, and oversee comprehensive training programs to ensure all team members deliver an exceptional guest experience aligned with Mystic Cruises' brand values. Key Responsibilities: Training Program Development: Develop and continuously refine comprehensive training programs for bar and restaurant staff, focusing on service excellence, product knowledge, and operational efficiency. Create detailed training manuals, standard operating procedures (SOPs), and multimedia resources to support and enhance the learning experience. Stay updated with the latest trends and innovations in food and beverage service to integrate contemporary practices into training materials. Training Delivery: Conduct hands-on training sessions for new hires and provide ongoing training for existing staff across the fleet. Employ diverse training techniques, including workshops, simulations, role-playing, and on-the-job training to cater to different learning styles. Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to ensure continuous improvement. Quality Assurance: Regularly assess the performance of bar and restaurant staff through direct observation and guest feedback. Implement and enforce quality control procedures to ensure consistency with Mystic Cruises' standards
