Your responsibilities and impact as a First Line Analyst will be:
Answering and supporting queries via tools, phone, and email, keeping daily contact with our users calling from all over Europe.
Resolving IT issues of our partners which can occur during office work.
Documentation and logging of calls on the ticketing tool.
Delegation of problems which cannot be resolved to the competent teams.
Maintaining and improving customer satisfaction levels.
Communication with your direct team members and different departments.
Skills, qualifications, and interests you need to succeed in this role:
You are native or fluent in Dutch and have an advanced level of Spanish and English.
You are interested in learning about IT.
You have a positive, can-do attitude and you enjoy problem-solving.
You have logical thinking and enjoy helping other people solve issues.
You have outstanding communication skills and a customer-focused mindset.
You enjoy working in a team.
You respect the time schedule and are punctual.
What's in it for you:
Remote work 80% of the time - 4 days/month on-site.
Shifts Rotation: 8AM - 5PM Monday-Friday, one hour less on Fridays.
Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months.
Annual salary of 20,535.87€ gross/year.
An international environment where people support and respect each other.
Access to VIP District: gym discounts, restaurants, car wash, etc.
Career development and leadership program opportunities.
Free online language classes (GER, FRE, SPA & ENG).
Fast recruitment process.
Fully paid training.
Parking for bicycles.
Your Future Company: Our client is Europe's leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works on an interesting project for a major aviation company.
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