About the Client:
We are the leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment solutions for small businesses. Over the past 5 years, we've expanded across 31 countries, empowering merchants with a seamless card payment experience using our innovative smartphone-based device. With transparency in pricing and a commitment to customer satisfaction, we continue to redefine the industry.
Role Overview:
Position: Customer Service Advisor
Location: Porto
Languages: German (Native) + English (B2)
Key Responsibilities:
Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media platforms.
Address inquiries and troubleshoot issues related to our products and services, ensuring prompt resolution.
Collaborate closely with cross-functional teams such as Sales and Marketing to enhance customer experience and optimize service delivery.
Contribute to the continuous improvement of customer support processes to maximize merchant satisfaction.
Candidate Profile:
Previous experience in a Contact Centre or Customer Service role is preferred.
Proficiency in using technology (smartphones, tablets, computers) with ease.
Fluent in German (native level) and comfortable communicating in English (B2 level).
Excellent interpersonal skills with a patient and customer-centric approach.
Strong problem-solving skills with a proactive and persistent attitude.
Organized, capable of maintaining composure in high-pressure situations.
Training and Benefits:
Training: 30-day program, Monday to Friday, 08:00 - 17:00.
Training Salary: Approximately 660 EUR net (subject to conditions).
Salary 22 978 EUR gross annually, including: Base Salary: 1271 EUR /month x 14 (gross), 17 794 EUR/year
Language adder (gross): 100 EUR/month x 12, 1200 EUR/year
Skill adder (gross): 100 EUR /month x 12, 1200 EUR/year
Attendance bonus (gross): 100 EUR /month x 12, 1200 EUR/year
Meal allowance: 6 EUR /per working day (paid in meal card), 1 584 EUR/year
Performance Bonus: Up to 120 EUR /month x 12 (gross)
Health Insurance: Provided after contract signing.
Work Schedule: Monday to Sunday, 08:00 - 19:00 (with possible extension to 21:00).
Days Off: Rotating basis, ensuring work-life balance.
Workload: Full-time, 40 hours per week.
Join us in reshaping the future of mobile payments across Europe. If you are passionate about technology, customer service excellence, and thrive in a dynamic environment, apply now to become part of our energetic team!
Joining deadline: 4/11
Relocation within and from outsidePortugal is provided.
#J-18808-Ljbffr