Company Overview: We are the leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment services for small businesses. Founded 5 years ago, we've expanded to 31 countries, empowering entrepreneurs with our innovative smartphone-based payment solutions. Our transparent pricing and commitment to customer satisfaction have set us apart in the industry.
Location: Porto Office Park, Av. de Sidónio Pais 93, 4100-467 Porto
Languages Required: German (Native), English (B2)
Key Responsibilities: Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media channels.Address inquiries and troubleshoot issues related to our products and services.Collaborate closely with other departments, such as Sales and Marketing, to optimize customer satisfaction and operational efficiency. Candidate Profile: Previous experience in a Contact Centre or Customer Service role preferred.Comfortable using technology (smartphones, tablets, computers).Fluent in German with excellent verbal and written communication skills in English.Patient, empathetic, and customer-focused.Strong problem-solving skills and a proactive approach to issue resolution.Organized and able to maintain composure in high-pressure situations. Training Conditions: Duration: 30 calendar daysSchedule: Monday to Friday, between 08:00 and 17:00Training Salary: Approximately 660 EUR net (conditional on attendance and performance) After Signing the Work Contract: Salary Conditions for the German Market:Base Salary (Gross): 1271 EUR/month x 14Language Adder (Gross): 100EUR/month x 12Skill Adder (Gross): 100EUR/month x 12Attendance Bonus (Gross): 100 EUR/month x 12Totaling in: 21 394 EUR/yearPerformance Bonus (Gross): Up to 120EUR/month x 12Meal Allowance: 6 EUR per working day (paid in meal card)Health Insurance coverage provided Work Schedule: Monday to Sunday, between 08:00 and 19:00 (with potential for late shifts extended until 21:00 as per client agreement) Relocation:
Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280 EUR with all utility bills included (discounted directly from the payslip)Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 EUR in Economy classDocuments Accepted EU IdResidence cardManifestação de InteresseVisas (under consultation) Additional Notes: Candidates should expect a dynamic work environment with opportunities for growth and development within a global company known for its innovative solutions and customer-centric approach.
Apply today! Joining deadline: 10/Jan/25