Evotym is dedicated to building exceptional teams for growing companies.
As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth.
Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.
Join us and be part of a dynamic team and make an impact in the fintech industry.
Are you a proactive professional with a passion for client management and a knack for problem-solving?
We are seeking an Account Manager for our client, a payment processing company with a focus on high-risk industries.
About Our Client: Our client specializes in providing secure and efficient payment processing solutions for high-risk industries.
Over the past 6 years, they have maintained stability and growth with a dedicated team of professionals.
They focus on solving problems rather than pointing out mistakes, ensuring a positive and collaborative work environment.
As an Account Manager, you will play a crucial role in ensuring their clients and partners receive exceptional service and support.
Position: Account Manager in charge of both Clients and Partners Key Responsibilities: Act as the primary point of contact for both clients and merchants, maintaining strong relationships and ensuring smooth communication.
Address client inquiries and resolve issues promptly to maintain high levels of client satisfaction.
Oversee client interactions post-sales, manage contracts, create and manage chats, and handle the entire integration process.
Proactively monitor client statuses and activities, monitor conversion rates, and turnovers.
Maintain accurate records and ensure compliance with company policies.
Identify opportunities for upselling and cross-selling to existing clients, notify merchants of updates and prepare pricing proposals.
Take initiative in operational tasks, analyze market trends, and prepare recommendations to formulate winning proposals.
Collaborate with internal teams to ensure efficient service delivery.
Ideal Candidate: 2+ years in payment industry.
Experience in client/partner management and operational support.
Structured, intelligent, responsible, proactive, and capable of handling operational tasks.
Strong communication skills, analytical mindset, and desire to continuously develop in Fintech.
Strong written and verbal communication skills in English and Russian (we cooperate with Russian-speaking and English-speaking clients) Ability to work independently and as part of a team.
Location: Remote job Ready to Join Us?
If you are a proactive and analytical individual with a passion for client management and a background in the payment industry, we would love to hear from you.
Apply now to become a part of the dynamic team!