Finnish Speaker | Front & Backoffice Specialist | Digital Solutions

Job Description Role & Responsibilities : ·        Taking responsibility:  On behalf of your client , you will handle customer enquiries in writing and by telephone in  Finnish .
You will support customers with their extensive requests concerning digital topics such as vehicle apps.
·        Think comprehensively:  In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
·        Implement reliably:  Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers.
You will also advise our customers on the existing digital product portfolio.
Qualifications Skills & Experience ·        Personality:  customer-oriented, responsible and communicative; ·        Working method:  professional, independent, reliable, service- and solution-oriented; ·        Experience and know-how:  Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools; ·        Language:  Finnish language  skills at native speaker level in written and spoken in combination with good knowledge of English; ·        Training : No specific training required.
Additional Information What we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.