Who we are | About Amplifon
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 18,600 professionals every day in a network of more than 9,200 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world. In Amplifon, we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops, and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.
Your Mission
• Actively contribute to improve HCP KPIs in store through coaching and structured training programs
• Develop HCPs' competencies to improve their professionalism and the customer experience
• Support HCP and AM day by day to ensure correct procedures are applied and product/process issues are fixed
• Become a business partner of the AM to support them in achieving sales targets
What the position is about | Role & Agenda
Partner with AM, Rex, and Sales Director to discuss HCP KPIs and related skill gaps, define training priorities and action plans
Build a strong process of training planning, monitoring, mutual support, and feedback sharing with the Sales Team to boost store performance KPIs and develop profiles
Provide training to HCPs in groups or individually, executing performance follow-up based on the training provided. Improve KPIs as a consequence.
Implement the training & development plans for the stores across the entire country geography related to:
HCP performance improvements via commercial skills strengthening
New project launches related to:
New processes and ways of selling
Customer experience improvement (i.e. audiological protocol and Next)
New products
Onboarding to new hires
Localizing global training contents or creating new training material via collaboration with other departments
Correctly track all the training initiatives on the internal platform, guaranteeing availability of reliable data for analysis
Who you are | Qualifications & Capabilities
Sales attitude and result-oriented
Inclination to change and fast-learning attitude
Autonomy/proactivity in planning
Effective Communication and active listening skills
Teamwork & ability to build relationships with the sales team
As an ideal candidate, you are...
• Previous experience as a dispenser or trainer in similar industries
• People development through coaching and training programs
• Previous experience in sales and/or training
• Knowledge of O365 & English speaker
• Living in the center-south of Portugal
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