Field Services Engineer - International Company

Sobre o nosso cliente Our client is an international client focused on the retail area. Descrição Monitor and report about the delivery and support of the Business services; Produce/share the KPI and maintain acceptable evolution trends; Follow, contribute, seek for evolution and promote the Group IT standards; Stage, deploy and administer components within your area of expertise; Monitor and report proactively the IT Infrastructure and services under your supervision; Ensure proper operational follow-up and escalation to the relevant Group IT support team; Provide excellent Customer Service and a real added value to clients; Promote best practices and ensure operational excellence; Apply a flexible approach working on a rotational support model within the FSS team; Participate in the budget elaboration as well as the quarterly review; Prepare the inputs about the hardware/maintenance under your scope; Propose any necessary changes/amendments to the budget; Participate in the project/activities roadmap and the 3-year plan elaboration; Capture proactively theactivities from the relevant entities/Group IT; Book the relevant resources in order to participate in the delivery; Follow and promote the Group IT project management methodology. Perfil ideal Degree in Information Technology or similar; Between 5-10 years of experience as a Field Support Engineer or similar position; Experience with networking; Fluent in English;Experience in international projects. Vantagens Great opportunity to join an international company; Great opportunity to join a dynamic team. #J-18808-Ljbffr