As part of the world's leading provider of cleaning, food safety and health protection products and services, Ecolab's Global Food Retail division delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry, partnering with our customers to identify food safety risks and help prevent the spread of foodborne illnesses. Join our team as a Field Service Manager!
Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine food safety practices, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.
What's in it for You:
Flexible, independent work environment
Work with ambitious people in an environment that values merit above all
Access to best-in-class resources, tools, and technology
Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
Comprehensive benefits package starting day one of employment
The opportunity to carve out a long term, advanced career path within Ecolab
What You Will Do:
Provide technical and maintenance support at store level (maintaining dispensing equipment and install new equipment)
Coordinate and participate in store rollouts
Prospect new local clients
Be part of an ambitious and supportive team
Meet with clients and prospective clients, presenting and representing Ecolab Food Retail Division
Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
Provide food safety and brand standard education and training to customers
Partner with Ecolab Account Management teams to solve customer issues and assist in program development
Complete food safety audits based on the customer's required visit frequency and evaluate each department for compliance
Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
Complete required paperwork including the proper update of customer contact records and the territory management system
Plan and execute an efficient daily route to maximize effectiveness and productivity
Minimum Qualifications:
Experience with technical services (equipment maintenance) and sales
Relevant college degree
Preferred Qualifications:
Experience working in food protection and/or chemical sector
Languages: advanced level of English, intermediate level of Spanish (preferred)
MS Office tools experience (Excel pivot tables, functions…)
Highly autonomous and self-motivated
Analytical mind, capacity to evaluate client needs and propose solutions
Excellent interpersonal and communication (written and verbal) skills
Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
Strong relationship management capability and advanced consulting skills
About Ecolab Food Retail Services:
Join a team of experts that provides 23.2 million food safety and compliance observations annually through audits and training. Ecolab's Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores and supermarkets. We serve as an extension of our customers' food safety teams throughout the world, protecting their brand reputation.
Our Commitment to Diversity and Inclusion:
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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