At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to:
Service Manager
Your role and responsibilities In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is:
This role is contributing to the service operations department of the Motion unit in Portugal.
You will be mainly accountable for: Contributing to customer satisfaction by planning and executing technical service work as per customer order and expectations.
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
Coaching technicians and engineers and supervising complex site activities.
Qualifications For The Role You are highly skilled to perform medium to high complexity services, like installation, commissioning, troubleshooting, preventive maintenance, repairs, upgrades and retrofits of low voltage and medium voltage drives and operate independently, identifying technical problems and making analysis through remote or onsite activity.
You have 5 years of experience in field service and workshop repairs, service & support or project execution in Industry.
Highly adept in servicing, maintaining, commissioning and repairing low voltage and medium voltage drives.
You are passionate about AC/DC drives, power electronics and motors.
Degree in electrical engineering or bachelor's degree in electrical engineering or proven experience of service with drives.
You are at ease communicating in Portuguese and English.
You hold current drivers license type B (car) valid in Portugal and Portuguese work permit.
Willing to travel throughout Portugal and to be rotationally on call 24/7.
Good skills in MS Office (Word, Excel, PowerPoint, etc).
What's in it for you? Get exposed to cutting-edge technology in Motion and have a visible impact on the future.
Feel empowered: take ownership and drive exciting results in your scope of action.
Flexibility: we have hybrid work options, make the best out of them!
Benefits Company car
Life insurance
Company mobile phone
Meal allowance
Employee Share Acquisition Plan
More about us:
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
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