We are seeking a Field Installation Dispatcher to be the front line of communication and coordination for Anova's installation staff.
About the Role:
Make a measurable impact and help big things happen each and every day in Dispatch @ Anova.
Coordinate, dispatch, and monitor all aspects of the Field Installation process per the Installation Agreements and with the guidance of the Team Lead.
Collaborate for success, engaging and partnering at all levels of the organization and across global, cross-functional teams to facilitate the implementation of IIoT products that deliver robust and reliable technical solutions to remotely monitor and manage Industrial assets.
Drive growth and transformation, enabling mission-critical improvements and innovation in efficiency, profitability, service, and safety and ensuring quality product/service with a sense of urgency to meet deadlines and exceed expectations.
Work smart and with an elevated level of professionalism to create a positive and helpful customer experience, providing the first line of communication and support for our growing team of Field Technicians, and handling the resolution/escalation of issues as needed.
Accurately track and document Customer Information & Contracts, Contractor Inventory & Invoices, Product Installation/Project Statuses, and all other relevant details in Microsoft Excel, ensuring that the Install team's data is complete and correct and maintaining Anova's privacy and confidentiality standards.
Pull daily reports and perform Data Analysis, delivering daily job progress updates to customers and working cross-functionally with various internal teams and departments (Hardware Engineering, Software Development, Production, Operations, Finance, Marketing, Sales, Customer Success, etc.) to request information or status updates.
About You:
Positivity, adaptability, and determination — plus a passion for problem-solving will set you up for success.
Passion and enthusiasm for Data Analytics, Project Coordination, Scheduling & Logistics, and Customer Success.
A confident, articulate, and effective communication style with a hands-on, roll-up-the-sleeves approach to juggle multiple projects and workstreams within a fast-paced work environment.
A keen eye for detail, an innate drive to improve the 'status quo,' and an approach to problem-solving that is both methodical and innovative — when something goes wrong, you don't panic; you embrace the need to think outside the box and solve and resolve problems on your own.
Proficiency with computer applications, including Microsoft Office — Excel basics are a must; intermediate skills (VLOOKUP, IF, CONCATENATE, etc.) are a plus!
High School diploma or equivalent (GED) required.
ABOUT ANOVA
We are very proudly "one" Anova — built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world more safe, efficient, and reliable.
We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance, to recognition and reward, and so much more — we've got you covered.
Benefits based on best practices from around the world.
Work that works for you.
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