Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.
Key Duties & Responsibilities 24/7 field assistance, on-call, out-of-hours and night/weekend/public holidays working as required
Proactive monitoring of equipment & facilities
Cross connects, jumping, patching copper and fibre
Maintain records, inventory and spares
Receive equipment, bench test, storage and RMA return handling
Incident and problem resolution as directed by NOC / TAC / NMC / GCC
Work with and assist to manage contractors and vendors
Assist service managers as directed, including clients and supplier meetings
Assist with technical shareholder support / shareholder consultancy and sales support
Assist with network quality and performance management
Creation of ad hoc reports as needed
Assist other departments and projects as requested by the Programme Manager
Drive company vehicles as required, travel as needed including to EU, UK and Africa
Adhere to all company policies and procedures
Minimum Qualifications Maths & Portuguese school leavers certificate or equivalent
English C2 proficiency for understanding, spoken and written communications
French, Spanish and/or Italian desirable
Technical certifications i.e. CCNA or equivalent field experience (desirable)
Experience & Skills Good communications and soft skills, including the ability to follow instructions
Must use systems effectively to record information accurately and concisely in a timely manner
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers, splice machine
Attributes Client focused
Integrity, honest with high ethical standards
Boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork
Ability to quickly learn from other team members and prepared to self-study
Punctual and reliable
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 19 November 2024. Applications should be sent to ****** indicating the job position in the Subject Line.
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