You are passionate about fashion and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company which works alongside well-known brands like Calvin Klein, Tommy Hilfiger, and Abercrombie & Fitch? You want to relocate to the beautiful Portugal – Lisbon or Porto?Then this could be the perfect opportunity for you to have your experience of a lifetime!
Your responsibilities and impact as a Customer Service Agent will be:
Being a fashion mentor to the customers during their shopping experience
Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
Answering questions and providing troubleshooting regarding the products, orders, payment methods, or shipping, while always remaining calm and polite
Transforming online credit simulations into completed files
Handling calls for prospects and clients
Being in contact with other departments and redirecting related cases and issues to responsible departments
What's in it for you?
Type of contract: yearly or 6 months contract, renewable
Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pm
Salary conditions* – 2 options:
Including free accommodation (shared flat, all bills included): 950 - 1000€
Excluding accommodation: 1300 - 1400 € gross/month
Private health insurance from day 1 (additionally to standard insurance)
*Approx. 20-25% tax – please refer to living costs in Porto for comparison with other EU countries' wages
Relocation support for international candidates:
Reimbursement of your initial flight expenses
Airport pick-up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork
Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor roles
Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Skills, qualifications, and interests you need to succeed in this role:
A native level of German and a good level of English
Enthusiasm about fashion and trends
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required).
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
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