.You are passionate about fashion and want to share your knowledge with other people? You are interested being part of a multicultural team in a company which works alongside well-known brands like Calvin Klein and Tommy Hilfiger? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! Tasks Your responsibilities and impact as a Customer Service Agent will be: Being a fashion mentor to the customers during their shopping experience Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files Handling calls for prospects and clients Being in contact with other departments and redirecting related cases and issues to responsible departments Requirements Skills, qualifications and interests you need to succeed in this role: A native level of German and a good level of English Enthusiasm about fashion and trends Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience Having a valid Portuguese work permit (required). Benefits What's in it for you? Type of contract: yearly or 6 months contract, renewable Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pm Salary conditions* – 2 options: Including free accommodation (shared flat, all bills included): 950 - 1000€ Excluding accommodation: 1300 - 1400 € gross/month Private health insurance from day 1 (additionally to standard insurance) *Approx. 20-25% tax – please refer to living costs in Porto for comparison with other EU countries' wages Relocation support for international candidates: Reimbursement of your initial flight expenses airport pick up yearly two-way flight ticket back to your home country (within the EU) Help in paperwork Free Portuguese lessons, cooking classes, sport activities and social events organized by the company Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor roles Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration
