.You are passionate about fashion and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company that works alongside well-known brands like Calvin Klein and Tommy Hilfiger? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime!TasksYour responsibilities and impact as a Customer Service Agent will be:Being a fashion mentor to the customers during their shopping experienceProviding the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social mediaAnswering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and politeTransforming online credit simulations into completed filesHandling calls for prospects and clientsBeing in contact with other departments and redirecting related cases and issues to responsible departmentsRequirementsSkills, qualifications and interests you need to succeed in this role:A native level of German and a good level of EnglishEnthusiasm about fashion and trendsKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).BenefitsWhat's in it for you?Type of contract: yearly or 6 months contract, renewableWorking hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pmSalary conditions* – 2 options:Including free accommodation (shared flat, all bills included): 950 - 1000€Excluding accommodation: 1300 - 1400 € gross/monthPrivate health insurance from day 1 (additionally to standard insurance)*Approx. 20-25% tax – please refer to living costs in Porto for comparison with other EU countries' wagesRelocation support for international candidates:Reimbursement of your initial flight expensesAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperworkFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyReal career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor rolesYour Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration
