You are passionate about fashion and want to share your knowledge with other people? You are interested being part of a multicultural team in a company which works alongside well-known brands like Calvin Klein and Tommy Hilfiger? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime!TasksYour responsibilities and impact as a Customer Service Agent will be:Being a fashion mentor to the customers during their shopping experienceProviding the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and politeTransforming online credit simulations into completed files Handling calls for prospects and clients Being in contact with other departments and redirecting related cases and issues to responsible departmentsRequirementsSkills, qualifications and interests you need to succeed in this role:A native level of German and a good level of EnglishEnthusiasm about fashion and trendsKnowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).BenefitsWhat's in it for you?Type of contract: yearly or 6 months contract, renewable Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pmSalary conditions* – 2 options:Including free accommodation (shared flat, all bills included): 950 - 1000€Excluding accommodation: 1300 - 1400 € gross/monthPrivate health insurance from day 1 (additionally to standard insurance)*Approx. 20-25% tax – please refer to living costs in Porto for comparison with other EU countries' wagesRelocation support for international candidates:Reimbursement of your initial flight expensesairport pick upyearly two-way flight ticket back to your home country (within the EU)Help in paperworkFree Portuguese lessons, cooking classes, sport activities and social events organized by the companyReal career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor rolesYour Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!What should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentIs this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.#J-18808-Ljbffr
