Company Description The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.
In the city of Aveiro, Bosch has a Research and Development Center with projects for different business areas of the Bosch Group. The Mobility Aftermarket division (MA), that provides the aftermarket and repair shops worldwide with modern diagnostic and repair shop technology, is one of those business areas. Within an Agile set-up of Software Developers, Software Testers, Product Owners, Scrum Masters and UX/UI Designers, the MA division is creating tailor-made solutions to address the service needs of new-generation, electronically controlled and connected vehicle solutions.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. By including everyone and ensuring equal opportunities we unleash our full potential.
Job Description Your contribution to something big: Your core responsibilities include gathering the details of customer journeys for Mobility Aftermarket (MA) products and services, then transforming this information (workflows and process steps) into a digital representations of Customer Journeys – containing: user emotion status, front end activities, back end activities, customer touchpoints and improvement opportunities for each step of the journey.Liaise with Product Managers and stakeholders to ensure each product and service is depicted correctly and supporting to fill the gaps when required;Design graphic elements and support the creation of internal standards for visualizing Customer Journey and Service Design;Adhere to style-guides and internal standards;Support transforming these Customer Journeys into an MA User eXperience Hub – enabling MA associate to navigate, find and view MA services, customer journeys, UX artifacts and link to furthers details in other internal digital systems.Explore multiple solutions for the problem and explore the advantages/ disadvantages of the different solutions and approaches;Produce, deliver and present solutions with a clear flow allowing the transmission of ideas through text and/or diagrams, storyboards, process flows and sitemaps;Produce technical specifications about the UX requirements such as Structure, Navigation, behavior and controls properties, content labels and others;Prepare and conduct user testing to access the usability of a particular design solution, whether using mockups/prototypes or developed functionality;You also create wireframes, storyboards, user flows, process flows and site maps to effectively communicate user experience and design ideas.Supporting MA Teams to conduct UX research with clients and users to discover "user insights" using a wide variety of qualitative and quantitative research methods.Goal setting, planning, recruiting, conducting, analyzing, and reporting.Producing and sharing UX insights within the MA UX community. Qualifications What distinguishes you: Design, Computer Science or relevant field education with experience in UI/UX role;Knowledge and application of the standards (Design principles and Usability Heuristics) that are used to ensure quality in its tasks;Familiar with user interface patterns and Interaction design best practices;Familiar with Agile development methodology - namely scrum (highly desirable), terminology, objectives, processes;Experience with up to date tools for wireframing, prototyping, visual design, animations (such as Sketch, Invision, Illustrator, Axure, Abstract, After Effects, Figma);Knowledge in CSS3 and HTML5 is desirable (nice to have);Excellent interpersonal and communication skills to collaborate with various stakeholders;Ability to discuss and explain design options;Good time-management skills;Critical thinker with focus on problem solving and customer-centered;Detail driven. Additional Information Work #LikeABosch includes: Flexible work conditions | Hybrid work system | Medical office on site (general surgeon, psychology, physiotherapy, general clinic) | Training opportunities | Access to great discounts in partnerships and Bosch products | Sports and health related activities | Free parking lot |Canteen
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