We're looking for an experienced optimization manager to work on conversion rate optimization, customer acquisition, and retention in our Lisbon office.If you're a strategic thinker with a proven track record of improving touchpoints, we'd love to meet you!Your new adventure:Join the execution team to deliver a comprehensive CRO strategy that aims for data-led journey optimization and high-quality conversionsContinuously test hypotheses and improve critical business metrics such as V2T, T2P, NPC, NPC ARR, retention, and churnAnalyze consumer touchpoints, including human touch, email, in-app notifications, website, landing page data, and conversion funnelsCollaborate with partners such as MarTech and Demand Gen (free and paid) to optimize conversion rates through A/B testing, multivariate testing, and other optimization techniquesStay updated with the latest CRO trends and technologies and incorporate them into the company's optimization effortsWork with a team of experience optimization managers, customer journey designers, and other stakeholders to set clear goals, providing education, explanation, and coachingCollaborate with the 3rd party agency/partners and be the point of contact with other marketing and business function teams for a cohesive, end-to-end customer experiencePresent CRO results and insights to key stakeholders, including the executive team, to drive buy-in and support for optimization initiativesContinuously monitor and measure the success of CRO initiatives using tools such as Google Analytics, Amplitude, Gainsight, and OptimizelyHelp create business cases for new capabilities and tools when necessaryOwn the day-to-day reporting and documentation of experience optimization programs and AB testsDoes this sound like you?3+ years of experience delivering data-led, experience-focused customer journey programs that double down on existing well-performing areas and unlock new growth avenuesAble to communicate and align with team members, stakeholders, and other departments using data-driven resultsCan identify problems and help develop practical solutions that address their root causesExperience working with a growth-oriented B2B or B2C business.Comfortable with experience- and conversion-focused journey management and CROStrong SEO, analytics, and UX understandingSuperb reporting and presentation skills to senior audiencesComfortable operating in a high-growth, PE-backed environment.Why Pipedrive?A value-driven work environment where people come firstA lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and BerlinA team serious about getting things done while not taking ourselves too seriouslyA world-class working environment full of perks like parties, snacks, and drinks like Spezi and Club-Mate, and, of course, office dogsFlexible working hours as long as you're there for your team membersFreedom to execute your ideas with a passionate and motivated team supporting youLots of room for personal and career development, with internal and external training opportunitiesCompetitive salary and bonus system and all the benefits you'd expect from a great employer (health coverage, transportation allowance, language courses, in-house coaches, employee discounts, and more)Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
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