Are you interested in helping people to get the most easy and enjoyable customer experience? Would you like to work in the sunny capital of Portugal, Lisbon and provide efficient, quick and friendly service to customers as well as building strong relationships with them?
Your responsibilities and impact as Customer Service Agent will be: Assisting customers with their requests by email, phone and live chat.Collecting and updating customer data.Providing product information to the customer (e.g. subscription, payment and technical requirements).Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.Skills, qualifications and interests you need to succeed in this role: EU Citizenship or valid residency cardNative level of French and a good level of English.Knowledge of the value and impact that a good customer experience can create.Having a drive for excellence and professionalism.Living in or willing to relocate to Lisbon for an international career and life experience.What's in it for you? A fixed-term contract that is renewable every year.Working Hours: Full time (40h/week) and rotative shiftsSalary Conditions - You have 2 optionsIncluding free accommodation (shared flat, all bills included): 1040€ gross/month.Excluding accommodation: 1240€ gross/monthRelocation Package for International Candidates:Reimbursement of your initial flight expenses after 9 months.Airport pick-up.Yearly two-way flight ticket back to your home country (within the EU).Help in paperwork, opening bank account, etc. upon your arrival.Extra PerksPrivate health insurance after 6 months of contract which is extra to the standard insuranceFree Portuguese lessons, cooking classes, sports activities and social events organized by the company.Portuguese public holidays and 22 days of paid holidays.
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