Entry Level Customer Service Agent (French Speaker)
Are you interested in helping people to get the most easy and enjoyable customer experience? Would you like to work in the sunny capital of Portugal, Lisbon, and provide efficient, quick, and friendly service to customers while building strong relationships with them?
Your responsibilities and impact as Customer Service Agent will be:
Assisting customers with their requests by email, phone, and live chat.
Collecting and updating customer data.
Providing product information to the customer (e.g., subscription, payment, and technical requirements).
Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
Skills, qualifications, and interests you need to succeed in this role:
EU Citizenship or valid residency card
Native level of French and a good level of English.
Knowledge of the value and impact that a good customer experience can create.
Having a drive for excellence and professionalism.
Living in or willing to relocate to Lisbon for an international career and life experience.
What's in it for you?
A fixed-term contract that is renewable every year.
Working Hours: Full-time (40h/week) and rotative shifts.
Salary Conditions - You have 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month.
Relocation Package for International Candidates:
Reimbursement of your initial flight expenses after 9 months.
Airport pick-up.
Yearly two-way flight ticket back to your home country (within the EU).
Help in paperwork, opening bank account, etc. upon your arrival.
Private health insurance after 6 months of contract which is extra to the standard insurance.
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
Portuguese public holidays and 22 days of paid holidays.
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